Customer Service

How to place an order?

1.   Find your product by using the Shop page
2.   Choose your favourite product and enter the required number of products.
3.   Place the product in the shopping cart by clicking the button “add to cart”.
4. Continue shopping or if you want to finalize the order choose “go to shopping cart.”
5.   You will get a list of the selected products. Check this and if it is correct, click “Proceed to Checkout”.
6.   Choose to register as new customer or login with your existing account.
7.   Enter your information for the delivery of the product(s). Then click on “Continue”.
8.   Here you can see the relevant shipping costs for your destination.
9.   Choose the desired payment method. Then click on “Continue”.
10. Check your order. Accept the terms and conditions to continue. Tick the box and click on “place order”.

Delivery of a Melli Mello product:
Items ordered before 16:00 on bussiness days, will be delivered in 1-3 days depending on the destination and our stock. Once an order is shipped you will receive a confirmation e-mail.

If you have any question about the delivery of your order, please contact us by filling out our contact form or send an email to: info@mellimello.com.

Country

Shipping Cost

Processing Time

Remarks

The Netherlands

Austria

Bosnia and Herzegovina

Bulgaria

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Iceland

Ireland

Italy

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Monaco

Norway

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

Switzerland

United Kingdom (UK)

€ 8,01

€ 10,30

€ 36.18

€ 24,80

€ 22,17

€ 34,98

€ 8,24

€ 10,32

€ 13,69

€ 19,49

€ 12.06

€ 10.15

€ 28.56

€ 9.80

€ 40.91

€ 13.40

€ 15.93

€ 12.04

€ 13.42

€ 11.56

€ 10.13

€ 34.98

€ 11.93

€ 16.30

€ 8.53

€ 22.06

€ 22.43

€ 11.43

€ 13.08

€ 15.89

€ 12.49

€ 40.92

€ 11.96

1-2 business days

1-2 business days

4-8 business days

4 business days

3-4 business days

3-4 business days

2-3 business days

2 business days

3-4 business days

3-5 business days

1-3 business days

1-2 business days

3-4 business days

2-3 business days

8 business days

3 business days

2-4 business days

3-4 business days

3-4 business days

3-4 business days

1-2 business days

3-4 business days

2-3 business days

3-5 business days

2-3 business days

3-4 business days

3 business days

3-4 business days

2-3 business days

3 business days

2-4 business days

2-3 business days

2-3 business days

Extended Area  € 15,51

 

 

 

Extended Areae  € 41.67

 

 

Extended Area  € 18.82

Extended Area  € 33.19

Extended Area  € 38.99

Extended Area  € 20.56

 

 

 

 

 

Extended Area  € 31.93

 

 

 

 

 

 

Extended Area  € 76.30

 

Extended Area  € 71.06

 

 

 

Extended Area  € 47.89

Extended Area  € 22,49

Extended Area  € 15,51

Extended Area  € 31,46

The Netherlands € 8,01

Austria € 10,30

Bosnia and Herzegovina € 36.18

Bulgaria € 24,80

Croatia € 22,17

Cyprus € 34,98

Czech Republic € 8,24

Denmark € 10,32

Estonia € 13,69

Finland € 19,49

France € 12.06

Germany € 10.15

Greece € 28.56

Hungary € 9.80

Iceland € 40.91

Ireland € 13.40

Italy € 15.93

Latvia € 12.04

Liechtenstein € 13.42

Lithuania € 11.56

Luxembourg € 10.13

Malta € 34.98

Monaco € 11.93

Norway € 16.30

Poland € 8.53

Portugal € 22.06

Romania € 22.43

Slovakia € 11.43

Slovenia € 13.08

Spain € 15.89

Sweden € 12.49

Switzerland € 40.92

United Kingdom (UK) € 11.96

 

How can I pay?
We have several options for you in order to pay for your order. Please see the list below:

  • iDEAL
  • VISA
  • Sofort Banking
  • Maestro
  • Mastercard
  • Mister Cash
 

iDEAL
iDEAL is a standardized payment method for making secure online payments directly between bank accounts. iDEAL allows you to shop online while being at ease that you can pay through a trustworthy system.

VISA
A visa payment is a creditcard payment. The last step for payment is to use the VISA cardnumber, the expiration date and the 3 digits on the other side of your code (CVC code). After you have entered the required information, the fraud-detection system will check your payment.

SOFORT Banking
Sofort Banking is a popular payment method for consumers in the following countries: Belgium, Germany, Austria, Switzerand, Spain, Italy, France and Poland. This system enables online payments to the merchant directly from a consumers bank.

Maestro
Maestro is a payment method for the UK, Spain, France, Austria and Belgium. The consumers are able to pay in a fast and easy way, with their international bankcard with the Maestro-logo and pincode.

Mastercard
Paying with a mastercard is a safe and easy form of payment in a webshop. The system requires the following information: creditcardnumber, CVC code and the expiration date.

Mister Cash
For consumer from Belgium, we have the belgium version of iDEAL which is called Mister Cash. This system works the same as iDEAL.

Returns and Exchange of a Melli Mello product:
Returning items is possible within fourteen days after receiving the ordered items. You must notify us via email or call us. In case of an exchange please include which item you want to exchange and which item you want in its place. Our email address is: info@mellimello.com

The items to be returned or exchange must be unused and have all accessories and – if reasonably possible – are to be returned in the original condition and packaging to the address below. In case of an exchange any price differences will be settled with you.

The cost of the return shipment shall be borne by you, the consumer, unless otherwise agreed. The total amount (excluding delivery costs) will be transferred to your account within 30 days. The period starts from the day you return the items.

Address:

Melli Mello B.V.
Lunet 10
3905 NW Veenendaal

The Netherlands