What happens when my order is broken or deffective?
This depends on the situation, it is best to contact us through the information on our contact page, or fill out our contact form on our contact page. For more information check out our Terms and Conditions page.
What if I’m not satisfied with my product?
it is best to contact us through the information on our contact page, or fill out our contact form on our contact page. If there is something wrong with the product please contact us immediately, or if you’re not happy with your purchase please contact us within 14 days to return your purchase.
How long does it take to receive a new item?
We will started looking for a solution the moment you contact us. We try to resolve any problems within a week.
Within what time period can I still return my items?
We take back items 14 days after they’ve been delivered to you. For more specific information refer to our Terms and Conditions page.
How long does it take to receive an answer?
We do our best to respond within 24 hours on business days. If this is not the case please contact us again, we might not have received your message or question.
How do I return items and where do I send them?
Please include the items in the original packaging, with the original labels in the original box and send them back to us. Include the payment information in the box. If you´ve opened the items, or found out there was something wrong after you´ve unpacked your items, please contact us as soon as possible. Please send the package to the information below:
Melli Mello B.V.
3905 NW, Veenendaal
Who pays for the return shipping cost?
You are expected to pay for the return cost yourself. This is specified in the Terms and Conditions.
When will the amount be returned from the refund?
We pay back your money within 30 days, look at the Terms and Conditions.
If you have any other questions you can contact us here.